Emalsa: provision of services in strict compliance with the law

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Erena Sánchez Rodríguez, deputy legal director of the company, highlights the low level of litigation and the commitment to reaching amicable agreements. Go to download Emalsa's deputy legal director, Erena Sánchez, indicates that the company's level of litigation is low thanks to its policy of always trying to reach an amicable solution. Thus, last year only thirteen lawsuits were filed, most of them against insurance companies that had to pay for damages to end users. He indicates that the mission of his department is to ensure that the provision of the supply activity and integral water cycle is carried out while ensuring compliance with the law. This implies permanent advice to each division of the company. Regulatory compliance procedure It points out that, since 2017, it has implemented a regulatory compliance procedure, aimed at continuous training for all members of the organization to ensure that all processes are carried out within the framework of the different regulations. The Satocan Foundation closes 2020 with an extraordinary effort to combat the pandemic Mapi Arencibia (left) at the December 2019 food donation |  LAS PALMAS FOOD BANK Mapi Arencibia (left) at the December 2019 food donation | LAS PALMAS FOOD BANK Its manager, Mapi Arencibia, shows his satisfaction for having been able to reach families with children in vulnerable situations with 1,200 purchase tickets.

Go to download The Satocán Foundation has closed the 2020 financial year with satisfaction for the achievements achieved in a very difficult year. Its manager, Mapi Arencibia, highlights that, since the beginning of the pandemic, they decided to carry out very rapid action aimed at alleviating the situation of many families who had lost the possibility of using school cafeterias. Thus, in the month of April they launched a purchase ticket worth 100 euros with which they were able to reach 1,200 families: "We have not been able to reach everyone, but we have done our bit." The campaign could be increased thanks to forty external donors who joined individually. Projects for 2021 For the 2021 financial year, the WhatsApp Number List Foundation has already closed the call for programs to which forty-seven projects have been submitted. In the four previous editions, they have helped with amounts of 150,000 euros to twenty or twenty-five projects aimed at alleviating different forms of inequality. Furthermore, the Foundation's own projects stand out, such as the spoons and pencils project, born as a result of the concern of a group of teachers for the situation of their students. With this initiative, the Foundation manages to deliver all types of material and resources to the most disadvantaged young people.



Emalsa modernizes customer service with a profound renovation of its website Lourdes Juanatey Cruz, deputy commercial director of Emalsa, emphasizes that the improvements are aimed at offering greater ease in the most common procedures. Go to download On December 16, the City Council of Las Palmas de Gran Canaria and Emalsa presented an exhaustive program to modernize the integral water cycle, which includes improving customer service, with new communication channels. Lourdes Juanatey Cruz, deputy commercial director of the company, points out that the work in this area is structured around several axes. The first of them is digitalization, offering more channels simultaneously, such as the website, social networks, the virtual office and telephone service. The second is transparency, through the creation of the figure of the customer ombudsman, to channel complaints and suggestions to resolve them more effectively. Likewise, emphasis is placed on establishing new commitments to efficiency with the client and proximity, through the simplification of procedures. The new website (www.emalsa.es) is made to facilitate the procedures, directing the client in the different procedures to be carried out. Additionally, through this instrument, subscribers will be able to read the meter, request a repair, report breakdowns, etc. Likewise, they can hire the company's analysis service in this way, as well as check the metrics on water quality.